Thank you for your review Bruno . It was great to meet you and hope to see you again soon ..

Thank you for your review Bruno . It was great to meet you and hope to see you again soon ..

This review is 100% misleading . The customer first of all booked the wrong fishing package . He booked for 1 adult and 1 child under 16 . I made clear through fishing booker messenger before he came that he had booked for 1 adult and 1 child which he said he understood ..
He knowingly arrived with another adult NOT A CHILD so I explained that he would have to pay for 2 adults NOT 1 adult and 1 child :). I kindly discounted the rate for the second adult and gave them FREE extra rods and FREE extra bait . He happily agreed and paid with no complaints . We shook hands and said he was happy .
The fishing package clearly does not include food and drink but says that it is available from our restaurant . After having a great days fishing with both anglers catching big fish with,  in his own words a great guide the customer then went to the trouble to contact me by phone regarding 2 cups of tea and 2 Coca Colas which they did drink but said they didn’t order .Surely if you received something you didn’t order and you had manners you would simply say no thank you lol:)... I immediately had my staff remove these items from the bill . The remaining food and drink bill was 20 usd so not a lot for the food which they ate and which they then happily paid .. I still don’t see where the problem is :( and why we received such a bad review ...

  We try very hard to communicate clearly with our customers even though some of them speak little English or Thai This customer was a little difficult to communicate with and would not even look away from his phone long enough to listen to our important safety video in his native language . “I know I know” were his favourite words while I tried to explain about the proper way to handle our fish ... I kindly told him that if he must watch the video and sign our waiver before he could go to fish . He apologised and watched and signed and when I personally went to check on him later that day he said was having a great day.. What more could we do .:).
I can only guess that he was not happy that he couldn’t pass his 30+ year friend off for a child and that he had to pay for him even after I reduced the rate and gave him free rods and bait ..
We never make deals for cheaper fishing when people think they can try to play games . We supply a quality product at a fair price and if that price is too much we suggest potential customers please choose a cheaper product elsewhere.

There sadly is just no pleasing some people

sincerely

The Management ..

This review is 100% misleading . The customer first of all booked the wrong fishing package . He booked for 1 adult and 1 child under 16 . I made clear through fishing booker messenger before he came that he had booked for 1 adult and 1 child which he said he understood .. He knowingly arrived with another adult NOT A CHILD so I explained that he would have to pay for 2 adults NOT 1 adult and 1 child :). I kindly discounted the rate for the second adult and gave them FREE extra rods... Еще